As our products are perishable, we are unable to accept returns. However, customer satisfaction is very important to us, and we carefully review all claims. If you experience any issues, please contact us within 24 hours of receiving your delivery so we can work with you to find a suitable solution.

For any concerns or questions, please email us at orders@luxuryexotics.co.uk.

We kindly ask that you check your order as soon as it arrives. If your items are damaged, defective, or incorrect, please reach out to us immediately so we can assess the situation and make things right.

We partner with a trusted courier for deliveries. While we strive to ensure every order reaches you on time, we cannot be held responsible for mistakes made by customers when providing delivery details, or by the courier service itself. In such cases, we recommend contacting courier directly. Where appropriate, we will do our best to provide support.