This Privacy Policy explains how Luxury Exotics (referred to as “we,” “our,” or “us”) collects, uses, and shares your personal information when you visit our website, use our services, purchase products, or otherwise interact with us through www.luxuryexotics.co.uk (the “Site”).

For the purpose of this policy, “you” refers to anyone using our Site or Services—whether as a customer, visitor, or any other individual whose information we process.

Please review this Privacy Policy carefully.

We may revise this Privacy Policy periodically to reflect changes in our business practices, services, or legal and regulatory requirements. When updates are made, we will publish the revised policy on this Site, update the “Last updated” date above, and comply with any legal obligations relating to notification.

To operate our Site and provide Services, we collect personal information from different sources depending on how you interact with us.

In general, we may use the information collected to:

• Communicate with you,
• Provide and enhance our Services,
• Comply with legal and regulatory requirements,
• Enforce our terms of service, and
• Safeguard our Services, our users, and our business.

When you engage with our Site or Services, you may provide information such as:

• Contact details (name, email, phone number, billing and shipping address
• Order details (products purchased, payment confirmations, returns, exchanges)
• Account details (username, password, security questions, loyalty points, gift cards, or reviews)
• Customer support content (messages or information shared with our team)

Some Site features may require this information to function properly. If you choose not to provide it, certain Services may be unavailable.

When you browse or use our Site, we may automatically gather “Usage Data” through cookies, pixels, and similar technologies. This may include:

• Device and browser information,
• IP address and network connection,
• Your activity on our Site (pages visited, items viewed, time spent, etc.

We may also receive personal information from external sources, including:

• Service providers supporting our Site (e.g., hosting platforms such as Shopify),
• Payment processors (for example, bank or card details used to complete your orders),
• Marketing and analytics partners who help us understand user behavior,
• Advertising networks and tools that track interactions with our content and ads.

• Providing Services & Fulfilling Orders: To process payments, deliver products, handle returns/exchanges, manage accounts, and communicate about your purchases.
• Marketing & Promotions: To send promotional emails, texts, or postal mail, and to show relevant advertisements. Where required, we rely on your consent; otherwise, our lawful basis is legitimate business interest.
• Fraud & Security: To prevent, detect, and investigate fraud or malicious activity, and to safeguard accounts.
• Customer Support & Service Improvement: To respond to inquiries, resolve issues, and improve our Site and Services.

We use cookies and similar technologies to run and enhance our Site. These help us remember preferences, analyze usage, and deliver tailored content. Third parties may also use cookies on our Site for advertising or analytics.

You can adjust your browser settings to block or remove cookies. However, please note that doing so may limit some features or functionality of the Site.

We may share your personal information in the following circumstances:

• With service providers who perform tasks on our behalf (e.g., IT, payment processing, shipping, analytics).
• With business or marketing partners, in accordance with their own privacy policies.
• When required by law, or in connection with legal processes.
• Within our corporate group or affiliates.
• As part of a business transfer (e.g., merger, acquisition, or bankruptcy).
• With your consent, such as through social login or third-party integrations.

We do not sell or share sensitive personal data without your explicit consent.

Our Site may link to external websites or services not operated by us. We are not responsible for the privacy or security of these third-party sites. We encourage you to review their privacy policies before sharing information with them.

Our Services are not intended for children. We do not knowingly collect information from anyone under 16. If you believe a child has provided us with personal data, please contact us so we can remove it.

We implement reasonable security measures to protect your information, but no method of transmission is completely secure. Please avoid sending sensitive details through insecure channels.

We keep personal information only as long as necessary to provide our Services, meet legal obligations, resolve disputes, or enforce agreements.

Depending on your location, you may have rights under applicable privacy laws, such as:

• Accessing or requesting a copy of your personal data,
• Requesting correction or deletion, 
• Limiting or objecting to processing, 
• Withdrawing consent (where processing is based on consent),
• Opting out of marketing communications,
• Requesting data portability,
• Filing a complaint with your local data authority.

We may request additional information to verify your identity before fulfilling requests.

Your personal information may be transferred, processed, and stored outside your country of residence. Where applicable, we rely on recognized data transfer safeguards such as Standard Contractual Clauses to protect your information.

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us: